Privacy policy

This Privacy Policy explains how The Store collects, uses, discloses, stores, and protects personal information when you visit our website, place an order, contact Customer Support, or otherwise interact with our services.

The Store operates as an online retail business. Products purchased through the Store may be shipped directly from China by third party suppliers.

Personal information we collect

Depending on how you interact with the Store, we may collect:

1. Name and contact details.

2. Billing and shipping information.

3. Email address and telephone number.

4. Order details and transaction information.

5. Customer service communications.

6. Information you provide in connection with refund or product issue requests, including photographs where submitted.

7. Device, browser, IP address, approximate location, website activity, and technical information.

8. Cookie, pixel, and similar tracking information.

9. Marketing preferences and interactions with email communications.

We do not intentionally request sensitive personal information unless it is reasonably necessary for a specific customer service or legal purpose.

How we use personal information

We may use personal information to:

1. Process and fulfill orders.

2. Coordinate shipment and delivery.

3. Communicate about orders and customer service matters.

4. Process refunds and resolve complaints.

5. Prevent fraud, abuse, and unauthorized transactions.

6. Maintain and improve the Store.

7. Analyze website performance and customer interactions.

8. Send marketing communications where legally permitted and where required consent has been obtained.

9. Comply with applicable legal, tax, accounting, regulatory, and dispute resolution requirements.

10. Establish, exercise, or defend legal claims.

Legal bases for processing in the European Union and United Kingdom

Where European Union or United Kingdom data protection law applies, we may process personal data on the basis of:

1. Performance of a contract.

2. Compliance with a legal obligation.

3. Legitimate interests, where those interests are not overridden by the individual's rights and interests.

4. Consent, where consent is legally required.

5. Other lawful bases available under applicable data protection law.

Service providers and third parties

We may share personal information with service providers that assist us with website operation, payment processing, order fulfillment, shipping, customer service, fraud prevention, analytics, advertising, email communications, and technical services.

Products may be fulfilled and shipped directly from China by third party suppliers. Information necessary to fulfill an order may therefore be shared with relevant suppliers, logistics providers, carriers, payment providers, and other service providers involved in completing the transaction.

We do not sell customer order information to third party retailers.

Cookies and similar technologies

The Store uses cookies, pixels, and similar technologies to operate the website, understand website usage, support marketing activities, and improve customer experience.

Meta Pixel

We use Meta Pixel to help us understand interactions with our website and measure advertising performance. Meta Pixel may collect information such as browser or device information, page visits, interactions, and actions taken on the website.

Depending on jurisdiction and the applicable legal requirements, non essential advertising or tracking technologies may be used only after the required consent has been obtained.

Customers may refuse or withdraw consent to non essential tracking through the cookie or privacy controls made available on the website, and may also use browser or device settings that restrict cookies and similar technologies.

Klaviyo

We use Klaviyo to manage and send customer communications and marketing emails, where permitted. Klaviyo may process information such as email address, purchase information, website activity, and engagement with email communications.

Customers may unsubscribe from marketing emails at any time by using the unsubscribe mechanism contained in the relevant communication. Where consent is required for tracking or marketing technologies, customers may refuse or withdraw that consent through the available privacy controls.

For United Kingdom users, applicable privacy and electronic communications rules generally require consent for non essential cookies and similar tracking technologies, subject to applicable exceptions.

International data transfers

Because The Store is operated by a U.S. LLC and uses service providers that may operate in multiple countries, personal information may be transferred to and processed in countries outside the country where the customer resides.

For European Union and United Kingdom personal data, where applicable, The Store will use the safeguards required by applicable data protection law for international transfers.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain transaction records, meet legal and accounting obligations, resolve disputes, prevent fraud, and enforce agreements.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal retention requirements.

Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

No method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

European Union and United Kingdom privacy rights

Where the GDPR or UK GDPR applies, individuals may have the right to:

1. Be informed about the processing of personal data.

2. Request access to personal data.

3. Request correction of inaccurate personal data.

4. Request deletion of personal data, subject to applicable exceptions.

5. Request restriction of processing.

6. Object to certain processing.

7. Request data portability where applicable.

8. Withdraw consent where processing is based on consent.

9. Object to direct marketing.

10. Exercise rights concerning automated decision making and profiling where applicable.

These rights are subject to applicable legal conditions and exceptions. The UK GDPR recognizes rights including access, rectification, erasure, restriction, portability, objection, and rights relating to automated decision making and profiling.

To exercise a privacy right, contact Customer Support using the support email address published by The Store. We may need to verify the identity of the requester before processing a request.

Individuals in the European Union may also have the right to lodge a complaint with their competent data protection authority.

California privacy rights

To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to a California resident, applicable rights may include the right to know, access, correct, delete, and opt out of the sale or sharing of personal information, together with rights concerning sensitive personal information and the right not to receive discriminatory treatment for exercising applicable privacy rights. California also recognizes the Global Privacy Control signal as an opt out preference signal in applicable circumstances.

California residents may submit applicable privacy requests through the customer support contact published by The Store.

We will not discriminate against a California consumer for exercising rights available under applicable privacy law.

Marketing communications

Customers may unsubscribe from promotional emails at any time by following the unsubscribe instructions contained in those communications.

Transactional communications, including order confirmations, shipment notices, refund notices, and customer service communications, may continue where reasonably necessary to complete or administer a transaction.

Children's privacy

The Store is not directed at young children, and we do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, technologies, legal obligations, or business practices change. The updated version will be posted on the Store and will become effective when published unless otherwise stated.