Shipping policy

The Store sells products to customers in the United States, Puerto Rico, Canada, United Kingdom, Spain, Germany, and Mexico.

Shipping origin

Products are shipped directly from China through third party suppliers and fulfillment partners.

Orders may therefore be dispatched from China even though The Store is operated by a U.S. LLC.

Order processing

Orders are generally processed within 1 to 3 business days.

Processing time begins after the order has been successfully placed and payment has been authorized.

Delivery time

After an order has been shipped, the estimated delivery period is 8 to 16 business days.

The delivery period begins after shipment, not when the order is initially placed.

Delivery times may be affected by circumstances outside the reasonable control of The Store, including customs processing, carrier delays, weather events, transportation disruptions, public holidays, or other logistical circumstances.

Separate packages

Products in the same order may arrive in separate packages.

This can occur when products are processed by different fulfillment partners, shipped from different facilities, or dispatched separately.

Receiving one package before another does not necessarily mean that the remaining items have been lost.

Tracking

Where tracking is available, tracking information may be provided after shipment.

Tracking updates may take time to appear after the carrier receives or scans the package.

Customs, duties, and import charges

Because products are shipped directly from China, shipments may be subject to customs procedures and import requirements in the destination country.

Customs duties, import taxes, customs charges, brokerage fees, and other charges imposed by the destination country are the responsibility of the customer, unless applicable law provides otherwise.

Customers are responsible for providing accurate delivery information and for complying with applicable import requirements.

Delivery delays

If an order has not been delivered after the maximum stated delivery period of 16 business days after shipment, the customer may contact Customer Support regarding the undelivered order.

Where an order is confirmed as not delivered after the applicable maximum delivery period and the request meets our refund requirements, a refund may be approved under the Return and Refund Policy.

Incorrect delivery information

Customers are responsible for providing accurate shipping information at checkout.

Customers should contact Customer Support as soon as possible if they identify an error in their shipping information before shipment.

Delivery to supported destinations

The Store currently accepts orders for delivery to:

United States
Puerto Rico
Canada
United Kingdom
Spain
Germany
Mexico

Shipping availability may be restricted for particular products or locations where required by law or logistical limitations.

European delivery rights

For consumers in the European Union, applicable consumer protection law may provide statutory rights concerning delivery, cancellation, refunds, and conformity. European consumers retain mandatory rights that cannot legally be excluded. European Commission guidance states that online consumers generally have a 14 day cancellation right for qualifying purchases and protections concerning delivery.